Verify that Audio Sensing is set to On, and Default Phone Line is set to PC.The headset should appear within the app. Connect a supported headset (Savi or Voyager series).Windows: C:\Program Files (x86)\Plantronics\Spokes3G (this should be the default directory).MacOS: /Applications/Plantronics Hub.app.Install the app to the following directory:.If the Hub app is not running when the VBC desktop app is started, the VBC desktop app attempts to initialize the VBC Hub app. NOTE: The Hub app must be running for enhanced call controls to work. the ability to answer/end calls) requires the installation of the Plantronics Hub app. The VBC Desktop app integration works with both the Voyager and Savi series Plantronics headsets. For MAC OS users, if the audio source is changed during a call, the call controls no longer work for the duration of the call.Use the answer button on the headset instead. For headset models that have a base (Jabra Pro 9000 series and Engage 75), call waiting does not work when using the answer button on the base.Using the Hold function while a call is muted, unmutes the caller once the hold is released with some models.NOTE: Supported features vary by headset model. There is no need to install any 3rd party software. The VBC Desktop app integration works with all supported Jabra headsets automatically. If any issues are found when using a device with Teams, try closing any third-party device vendor software as a first troubleshooting step.The Vonage Business Desktop app now offers headset integration with both Jabra and Plantronics headsets. Sometimes this software includes communication features that interfere with device button functionality in Teams. Device vendor softwareĭevice vendors may offer third-party software such as Poly Hub or Jabra Direct to update firmware and control settings on the devices. For best results, be sure to use the model that is Microsoft certified. Some device vendors offer both a model for Microsoft certification (designated as “Certified for Microsoft Teams,” or for an earlier product like Skype for Business) and a similarly-named model for use with other communication clients. ![]() ![]() The following older devices have known issues and are not recommended for use with Teams. For optimum performance we suggest using Teams certified models. We work with our partners to address issues in devices that are actively sold, but not all legacy devices are updated. While most devices that received Skype for Business certification, or older Lync or Office Communication certifications, will work with Teams, some may not work as expected. This device will ring, along with your primary device, when you get a call.Īs always, you can answer incoming calls or join meetings on any connected device-not just the ones that ring. If you have multiple connected devices, you can set one as your secondary ringer. With this update, users who are part of the TeamsOnly upgrade policy can use the dial pad to make calls and use in-call DTMF (dual-tone multi-frequency) signaling, which is the sound phones make to convey the number or key you touch.Īlso, these devices display call status information such as duration and caller ID. Dial pad and call statusĭial pads and call status displays are now supported for Polycom CX300 and Plantronics Calisto P540, and for new desk phone models coming soon. Note: Some wireless devices display the alert on the USB dongle rather than on the headset itself.
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